Privacy policy

Privacy policy

Last updated: 1 November 2026

About this policy
Arctos Ice Recovery Sports Equipment Trading L.L.C. S.P.C, trading as Arctos Ice (“Arctos Ice”, “we”, “us”), operates this website and online store, including all related content, features, products and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use and share your personal information when you visit our website, buy from us, book a consultation or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the handling of your personal information.

By using the Services, you confirm that you have read and understood this Privacy Policy.

Information we collect
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you use the Services, we may collect:

  • Contact details: your name, billing and delivery address, phone number and email address.
  • Order and delivery details: the products you view, add to your cart or buy, your order history, delivery and installation details, signed delivery confirmations and any photos you send us about a delivery or warranty claim.
  • Payment information: payment method, transaction details and payment confirmation. Card details are processed securely by our payment providers, including Shopify Payments, Tabby and Tamara. We do not store your full card number.
  • Account information: if you create an account, your login details, preferences and settings.
  • Communications: messages you send us by email, WhatsApp, phone or through our website, for example when asking for advice or support.
  • Device and usage information: your IP address, browser, device type and how you use our website, collected through cookies and similar technologies.

Where we get it from

  • Directly from you, when you place an order, contact us or create an account.
  • Automatically, through cookies and similar technologies when you use our website.
  • From our service providers, such as payment, instalment and delivery partners, when they process information on our behalf.

How we use it

  • To deliver our products and services: to process your order and payment, arrange delivery and installation, handle warranty claims, and send you updates about your order.
  • To support you: to answer your questions and provide customer service.
  • For marketing: to send you news and offers by email, WhatsApp or text message, and to show you relevant ads on other websites. You can opt out at any time.
  • For security and fraud prevention: to protect your account and payments and to detect and prevent fraud or misuse.
  • To meet legal obligations: to keep records required by law, respond to lawful requests from authorities, and enforce our terms and policies.

Who we share it with
We never sell your personal information. We share it only where needed:

  • With Shopify and service providers who work on our behalf, such as payment and instalment providers, delivery partners, installation technicians, IT, analytics and customer support tools.
  • With advertising partners, such as Google and Meta, to show you relevant ads. Depending on where you live, you may have the right to opt out of this.
  • When you ask us to, for example when you use a social media login.
  • When required by law, to protect our rights or in connection with a business transaction such as a merger or sale.

Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve the Services. Some Shopify features use information about your interactions with our store and other Shopify merchants. For these features, Shopify is responsible for processing your information and for responding to related requests. Learn more in the Shopify Consumer Privacy Policy and at the Shopify Privacy Portal.

Cookies
We use cookies to make our website work, remember your preferences, understand how the site is used and support our advertising. You can manage cookies through the cookie banner on our website or your browser settings. Blocking some cookies may affect how the site works.

Third-party websites
Our website may link to other websites and platforms, such as Instagram, LinkedIn and YouTube. We are not responsible for their privacy practices, so please review their policies. Information you share publicly on social media may be seen by others.

Children
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their country. If you believe a child has shared personal information with us, please contact us and we will delete it.

Security and how long we keep your information
We use reasonable measures to protect your information, but no system is completely secure. Please avoid sending sensitive information through unsecured channels.

We keep your personal information only as long as needed to provide the Services, honour warranties, meet legal, tax and accounting requirements, and resolve disputes.

Your rights
Depending on where you live, you may have the right to:

  • access the personal information we hold about you
  • correct inaccurate information
  • delete your information
  • receive a copy of your information or have it transferred
  • object to or restrict certain uses, including marketing
  • withdraw your consent at any time, where we rely on it

You can unsubscribe from marketing emails using the link in each email, or reply STOP to WhatsApp or text messages. We will still send you messages about your orders.

To exercise your rights, contact us using the details below. We may need to verify your identity first. You may also appoint an authorised agent to act on your behalf, in which case we will ask for proof of authorisation. We will not treat you differently for exercising your rights.

European Union and United Kingdom
If you are in the EU or UK, we process your personal information to perform our contract with you, to meet legal obligations, for our legitimate interests (such as fraud prevention and improving our Services), or with your consent (such as for marketing and non-essential cookies). You have the right to lodge a complaint with your local data protection authority.

International transfers
We are based in the UAE, and our service providers may process your information in other countries. Where we transfer personal information from the EU or UK, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or the UK equivalent, unless the destination country has been recognised as providing adequate protection.

Complaints
If you have a concern about how we handle your personal information, please contact us first. We will do our best to resolve it.

Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and change the “Last updated” date.

Contact
Arctos Ice Recovery Sports Equipment Trading L.L.C. S.P.C
Nawha St, Al Zahiyah, Building 310, Abu Dhabi, United Arab Emirates
info@arctosice.com | +971 55 441 6352