Shipping policy

Shipping policy

Last updated: 1 November 2026

Thank you for choosing Arctos Ice. This policy explains how we deliver your order, what it costs and what to expect after you buy.

Order processing
Once your order is confirmed, our team will contact you within 2 business days to schedule your delivery. Business days are Monday to Friday, excluding UAE public holidays.

Delivery times depend on the product:

  • Items in stock: usually delivered within a few days of scheduling
  • Made-to-measure and special orders: the lead time is confirmed with you before you order

If an item is temporarily out of stock, we’ll let you know the expected date straight away.

Delivery within the UAE
We deliver to all seven Emirates with our own team. We’ll agree a delivery date and time window with you by phone or WhatsApp.

Where installation is included, our team sets up your product on delivery and shows you how to use and look after it. Whether installation is included is shown on the product page and at checkout.

Before we arrive
Please make sure the site is ready:

  • clear access for large items, including doors, lifts and stairs
  • a stable and level surface
  • a suitable power supply
  • for Ice Baths, water supply and drainage nearby

If we can’t deliver or install because the site isn’t ready, or nobody is available at the agreed time, a new delivery may be charged.

At delivery
Please check your order together with our team or the courier. Signing the delivery confirmation tells us everything arrived complete and in good condition. If anything is damaged, faulty or wrong, note it on the delivery confirmation or message us within 48 hours, as set out in our Refund Policy.

International delivery
We also deliver to Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, the European Union and the United Kingdom. International orders are shipped by trusted freight or courier partners, and we’ll share tracking details once your order is on its way.

Customs duties, import taxes and local charges are not included in our prices and are paid by you, unless shown otherwise at checkout. Customs clearance can add time to delivery.

Delivery costs
Delivery charges, if any, are shown at checkout before you pay.

Delivery times
All delivery times are estimates. We’re not responsible for delays caused by carriers, customs, weather or other events outside our control, but we’ll always keep you updated.

Address and changes
Please check your delivery address and phone number at checkout. If something needs correcting, contact us as soon as possible. Orders are final once confirmed, as set out in our Terms of Service, but we’re happy to help with changes to your delivery date or address where we can.

Questions?
Contact us at info@arctosice.com or on WhatsApp at +971 55 441 6352.

Arctos Ice Recovery Sports Equipment Trading L.L.C. S.P.C
Nawha St, Al Zahiyah, Building 310, Abu Dhabi, United Arab Emirates
Trade licence number: CN-6024262