Refund policy

Refund policy

Our promise
Every Arctos Ice product is checked before it leaves us, and our local team in Abu Dhabi is here if anything isn’t right. Because our Ice Baths, Saunas and Red Light Therapy products are large, specialised items, all sales are final once your order is confirmed. We don’t accept returns or exchanges for change of mind.

At delivery
When your order arrives, please take a few minutes to check it together with our team or the courier. Signing the delivery confirmation tells us everything arrived complete and in good condition.

If something’s wrong
If your item arrives damaged, faulty or isn’t what you ordered, just note it on the delivery confirmation or message us within 48 hours of delivery, with a few photos. We’ll repair or replace it free of charge, including any collection and delivery costs. If a fault shows up later, you’re covered by our product warranty.

You can reach us any time at info@arctosice.com or on WhatsApp at +971 55 441 6352.

Orders to the European Union and United Kingdom
If your order is shipped to the European Union or the United Kingdom, you can cancel within 14 days of receiving it, without giving a reason. The item needs to be unused and in its original packaging, with proof of purchase. This doesn’t apply to made-to-measure products. To cancel, simply email us at info@arctosice.com.

Refunds
Where a refund applies, we’ll send it to your original payment method within 10 business days of approval. There is no restocking fee. If you paid with Tabby or Tamara, the refund goes through them and your instalments are updated or cancelled. Your bank may need a few extra days to show it.

Contact
Arctos Ice Recovery Sports Equipment Trading L.L.C. S.P.C
Nawha St, Al Zahiyah, Building 310, Abu Dhabi, United Arab Emirates
info@arctosice.com | +971 55 441 6352